Job Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, deliciously craveable food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

Job Description

• Location:  Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Remote Friday)
• Shift:  Fulltime; Salary
• Salary: $75,000-100,000, plus bonus.

The Senior Ops Training Specialist is responsible for creating engaging training materials and delivering meaningful training and onboarding experiences for our Domestic Field team. This position works closely with Regional Vice Presidents (RVPs), Franchise Business Directors (FBDs), Franchise Business Consultants (FBCs), Department Centers of Excellence (COEs) and other internal stakeholders to create and execute training for the field team. The Senior Ops Training Specialist will also act as a partner to the larger Operations Training team, supporting initiatives and experiences alongside other Operations Training team members.

Main responsibilities

60% Manage US Learning Series

• Develop the Pre, During and Post education programs to satisfy virtual learning, self-guided learning and/or in-person learning depending on the requirements of the course and content.
• Work with the US RVPs and FBDs, and USLS Steering Committee to determine what content needs to be provided and align on the measures of success.

• Collaborate with subject matter experts to develop content outlines, ensure content is relevant and meets learning theory criteria.
• Manage all tactical pieces of the organization of each USLS learning event.
• Partner with Implementation team to develop an effective feedback loop.

30% Manage Domestic Field Onboarding Program

• Manage development of new BC onboarding plans. This includes liaising with regional RVP, BD or coordinator to fill in specifics of plan and organize plan accordingly.
• Work with Operations Services admin to coordinate WRC weeks and facilitate as needed.

• Track and survey new BCs at 6- and 12-month touchpoints throughout the year to assess level of comfort in role and potential areas for improvement within the onboarding process itself.

• Evaluate and assess domestic onboarding program and develop a comprehensive plan that includes a detailed timeline and objectives, to outline what can be done to make the onboarding process more effective and efficient.
• Identify areas that can be automated and oversee all changes; additional pre-recorded videos, development of marketing/branding materials, etc.
• Implement, track, and monitor program changes and gather feedback from field team.

10% Support Operations Training Team Programs, Initiatives, and Roll Outs

• Join facilitation team for BC Certification assessment process.
• Contribute to pizza-making events at the WRC and DIG.
• Support work leading up to and during the Worldwide Rally.
• Support training during product launches.

Qualifications

• 5-7+ program management experience
• 5+ years’ experience in training
• 3-5 years’ experience in curriculum development / instructional design
• Exceptional time management skills
• Very strong track record of collaborating and managing change within an organization.
• Strong understanding of Salesforce and SmartSheet would be highly valued.
• Understanding of the RACI model and how to implement and communicate to all stakeholders
• Appropriate level of computer and technology skills
• Ability to work independently and be results-oriented
• Outstanding verbal and written communication skills
• Strong platform skills and ability to tailor message to audience
• Strong interpersonal and organizational skills, and professional demeanor

Additional Information

Benefits:

• Paid Holidays and Vacation   
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions   
• 15% off the purchase price of stock   
• Company bonus   

All your information will be kept confidential according to EEO guidelines.

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