Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Assistant Collections Manager - REMOTE. In this role, you will coach and develop a team of collectors, ensuring they excel in negotiation skills while providing top-tier customer service. This position has a significant impact on team morale and productivity, contributing to the overall success of our collections objectives. Your leadership will be essential in driving performance and achieving monthly goals, as you create a motivating and supportive team environment. Your strategic insights will help lower delinquency rates and enhance collection strategies.

Accountabilities

• Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
• Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
• Motivates collectors to achieve success and creates a team atmosphere.
• Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency.
• Conducts weekly/monthly performance reviews with all direct reports.
• Manages workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.

Requirements

• Minimum 5 years of experience in collections, financial services or relevant field.
• Minimum 3 years of experience in a consumer collection management role.
• Advanced proficiency with computer functions with MS office suite strongly preferred.
• Ability to lead or manage high performing front line representatives.
• Exceptional communication skills including verbal, written, one-on-one and team.
• Knowledge of collection industry regulations.
• Ability to collaborate across departments to resolve customer concerns.
• Strong leadership skills to motivate employees to achieve success.
• Excellent problem-solving skills.
• Goal oriented focusing on both short and long term visions.
• Understanding of good collection practices and procedures.
• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate exceptional verbal and written communication skills.
• Must demonstrate ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to motivate others to achieve maximum results.
• Ability to drive results with geographically dispersed team.

Benefits

• Compensation: $60,000 - $75,000 annually.
• Opportunity to work in a collaborative and rewarding culture.
• Support for professional development and growth.
• Work remotely with a geographically dispersed team.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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